The board reads its own mail the way it keeps its notes: everything gets read, and nothing goes on the pinboard before it has been checked. A letter to the board is the surest way to change what the sheet says, because it lands where the notes are actually made.

What the board welcomes

Three kinds of letter earn their pin. The first is a correction with its source attached: if a note states something the record contradicts, send the page, the form, the guide or the column that shows it, and we fix the note and redate it. The second is a memory of the hunt itself: the first classified ad you ever answered, the checklist that carried your first move, the counter where you signed your first lease. Recollections like those are what a note is made of, and a good one can grow into a pinned note of its own. The third is a break in the sheet: a link that went dead, a page that failed to load, a pin that stopped holding. Sign the letter the way you would sign a card on the board: a name helps us answer, but the sheet only ever prints the note.

What the board cannot do

We read and write about the rental hunt; we do not run one. The board cannot take a listing, hold an application or pass a name along to a landlord. It cannot search for an apartment on a reader's behalf or say which city a reader ought to choose. And it cannot advise on a live dispute between tenant and landlord: that work belongs to the tribunal, the association or the lawyer whose letterhead signs for it. Letters of that kind are answered kindly and pointed toward the right counter.

How to write

Write to [email protected]. Give the note's title if you are writing about one, name the source or the street where it helps, and expect a reply from a person at the board rather than a form letter. A note that is read is a note checked before it is pinned, and a letter is handled the same way: read first, verified where the record allows, and only then given its place on the sheet. If a memory of yours becomes a note, we write it the way we write our own: checked where checking is possible, with your name kept in the letter rather than on the page.